Our role in your claim

What is the role of your agent when you have a claim? In the case of our agency, we are the liaison between you and the insurance company. We report the claim on your behalf, and then follow up to make sure you have been contacted by your insurance company. We want the claims process to be as hassle free as possible, so we monitor all of your claim activity from our office. If you do encounter a question, or problem, in the adjustment of your claim we ask that you contact us immediately. That allows us to intercede before the problem becomes unmanageable. Excellent claims service is the delivery of the promise we made when you bought your insurance policy. It is important to us that your claim is handled as efficiently and quickly as possible.